Brainy Internet Group Limited Shipping PolicyAt Brainy Internet Group Limited, we are committed to providing you with a seamless and efficient shopping experience, including reliable and convenient shipping options for your purchased items. Our Shipping Policy outlines the key points and procedures we follow to ensure your orders are delivered to your satisfaction.
1. Delivery Methods and Partners
1. Delivery Methods and Partners
- Within Nairobi: For deliveries within Nairobi, we have our dedicated team of riders who are well-equipped to provide prompt and secure delivery services. This option ensures quick and efficient delivery to your doorstep within Nairobi city limits.
- Outside Nairobi: For deliveries outside Nairobi, we collaborate with reputable courier services, such as Wells Fargo, known for their reliable nationwide coverage. These trusted partners help us extend our delivery reach to various regions across Kenya, ensuring your orders are delivered efficiently and in good condition.
- Customer’s Preferred Courier: We understand that you may have your preferred courier service. At Brainy Internet Group Limited, we are flexible. If you have a preferred courier company you’d like us to use for your delivery, please let us know during the checkout process, and we will work to accommodate your request.
- Delivery to a Third Party: If you wish to have your order delivered to someone else, whether it’s a friend, family member, or colleague, you can provide their name and address during the checkout process. This allows you to conveniently receive your items through an intermediary.
- At Brainy Internet Group Limited, we do not aim to profit from shipping costs. Instead, we charge you the exact amount that our partnered shipping companies are charging for their services. We believe in transparency and fairness, so you can trust that you’re getting a competitive and accurate shipping fee for your delivery.
- Shipping times may vary depending on your location and the shipping method selected. Within Nairobi, our riders strive for same-day or next-day delivery when possible. For deliveries outside Nairobi, we rely on our courier partners’ estimated delivery times, which may range from a few days to a week, depending on the destination.
- Once your order has been dispatched, we will provide you with tracking information. You can use this information to monitor the progress of your delivery and receive real-time updates on its status.
- Please note that some products may have shipping restrictions based on size, weight, or destination. If your order contains items subject to these restrictions, we will notify you during the checkout process, and alternative arrangements will be made if necessary.
- While we strive to ensure timely delivery, external factors such as weather conditions, public holidays, or unforeseen circumstances may lead to shipping delays. We appreciate your understanding in such situations, and we will do our best to keep you informed about any delays that may occur.