Brainy Internet Group Limited – Terms and Conditions

When you buy things on our website, you agree to follow the rules for Brainy Internet Group Limited.

This agreement was last updated on June 24, 2022.

1. Warranty for New Laptops:

  • All brand-new laptops from Brainy Internet Group Limited come with the manufacturer’s warranty.
  • We stay in touch with the manufacturer to fix any problems quickly.
  • If the manufacturer says we need to, we can replace your laptop.
  • This happens when we can’t get replacement parts.

2. Repair Time for Laptops with Warranty:

  • Laptops with a manufacturer’s warranty might take up to 2 weeks to fix. This includes getting parts from the manufacturer.
  • We can’t give you a new laptop while yours is getting fixed.
  • You should back up your data before sending the laptop for warranty.
  • We or the manufacturer aren’t responsible if you lose your data.

3. Warranty for Accessories and Ex Uk Laptops:

  • We give a warranty for accessories, usually 3 to 6 months, and 1 year for Ex Uk Laptops.
  • It’ll say if something is eligible for a 1-year warranty on the product page.
  • Replacement parts have a 3-month warranty.
  • If the goods are tampered with or have missing serial numbers, the warranty won’t work.
  • We’ll give you a credit note if you qualify for return or refund

4. Your Shipping Choice:

  • If you tell us to use your preferred shipping method, we’re not responsible if something gets lost.
  • It’s your job to pick a safe and reliable shipping option.
  • We work with Wells Fargo for smooth shipping.

5. Shipping Policy:

  • We’re all about making your shopping experience great, including how we ship your stuff.
  • We deliver in Nairobi with our own team or partner with Wells Fargo for deliveries outside Nairobi.
  • You can choose your own courier if you want.
  • We don’t want to make money on shipping, so we charge what our partners charge us.
  • How long it takes to get your stuff depends on where you are and the shipping method.
  • We’ll give you a tracking number so you can watch your delivery.
  • Sometimes things can be delayed because of weather, holidays, or other stuff outside our control.

6. Payment Options:

  • We have different ways for you to pay.
  • You can pay with cash in our stores or for deliveries in Nairobi.
  • There’s also an MPESA option with our PayBill number: 222189 and the account “BRAIN.”
  • You can use cheques, too, made out to “Brainy Internet Group Limited.”
  • For bank transfers, we’re with Family Bank; the details are in our account.
  • If you like cards, we take credit and debit cards in our store.
  • Use secure checkout for credit card and mobile payments at checkout

7. Complaints and Compliments:

  • If you have something good or bad to say, tell James at james@brainyinternetgroup.co.ke.
  • We really care about your feedback, and we want to make things better.

8. Privacy:

Brainy Internet Group Limited is committed to your privacy and does not share your information with third parties.

9. Changes To This Agreement

Brainy Internet Group Limited may, at its sole discretion, update or change these Terms and Conditions by publishing the revised terms on the website. If you continue using the website after such modifications, it indicates your agreement to the updated Terms and Conditions.

When you do business with Brainy Internet Group Limited, you’re agreeing to these rules. If you have questions or concerns, reach out to us at the email address we gave you